FAQ
If you have any other unanswered questions, please reach out to hello@shopenoki.com.
General
How does sizing work?
Our collections are designed primarily for toddlers, with most styles available in sizes ranging from 1–6 years. Because sizing may vary slightly by style, we recommend referring to the size information on each individual product page.
Most of our garments are sized by height in centimeters (cm). For the best fit, we recommend comparing your child's height to our Size Guide. You'll also find a "How It Fits" section on each product page with additional fit notes and recommendations.
If you're between sizes or have any questions, we're happy to help. Email us at hello@shopenoki.com before placing your order.
Do you price match?
Please note that price adjustments are not available for orders placed prior to a promotion. Discount codes are valid only during their specified promotional periods.
Where are your products made?
Our products are made in South Korea unless stated otherwise.
Shipping
Where do you ship?
We currently ship only within the United States.
What is your exchange policy?
Please note that price adjustments are not available for orders placed prior to a promotion. Discount codes are valid only during their specified promotional periods.
What is your return policy?
We accept returns for store credit within 14 days of delivery.
To be eligible for a return:
- Items must be unworn, unwashed, and in their original condition, with all original tags attached.
- Items must be free of stains, makeup, pet hair, odors, or any other signs of wear.
- Sale items and items purchased using a promotional code are final sale and are not eligible for return or store credit.
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service, as Enoki is not responsible for returns that are lost in transit.
Once your return has been received and inspected, your store credit will be issued. Please allow several business days for processing after your return is delivered.
Can I cancel my order?
Once an order has been placed, we are unable to modify or cancel it. Please review your order carefully, including your shipping address and selected items, before completing your purchase.
When will I receive my order?
Orders are processed and shipped from our Portland studio within 1–3 business days. Once your order ships, you'll receive a confirmation email with tracking information. Delivery typically takes 3–7 business days, depending on your location.
Enoki is not responsible for packages that are delayed, lost, or stolen in transit. If you experience a delivery issue, please contact the shipping carrier directly.
Ordering & Processing
I placed two separate orders. Can they be combined into one shipment?
Unfortunately, we're unable to combine separate orders into a single shipment.
My order arrived damaged. What do I do?
We're so sorry to hear this!
If your package or items arrived damaged, please email us at hello@shopenoki.com with your order number, photos of the damaged packaging, and photos of the damaged item(s). We recommend submitting a claim with the shipping carrier as well, as damage during transit is the responsibility of the carrier.
Once we receive your email, we'll review your case and work with you to find the best possible resolution.